Superba pricing: a subscription, then every order processed
No per-user licence. You only pay for what reaches your ERP: rejected order, question left unanswered, blocked anomaly, $0.
Pricing
A base fee, then every order processed. No per-user licence.
You only pay for what reaches your ERP. Rejected order, question left unanswered, blocked anomaly: $0.
Monthly base fee
$540
excl. VAT / month
ERP connector and channels maintained, agent tuned to your tone, approval queue, activity dashboard, support. 12-month commitment from go-live.
Order processed
$1.00
excl. VAT / order
Captured, structured, completed with your customer if information is missing, checked (unusual quantity, off-list price, duplicate, blocked customer), approved by you, created in your ERP.
A quote is billed at the same price. An order resulting from a quote handled by Superba: $0.50.
Order tracked through to the customer
$1.35
excl. VAT / order · $1.00 + $0.35
Everything above, plus confirmation to the customer, dispatch to the delivery round and delivery tracking (prepared, out for delivery, delivered). Can be enabled for all your customers or only some.
Per-case files
- Qualified return or credit note: $6 / case
- Documented dispute: $11 / case
Onboarding
from $3,300
excl. VAT, one-off
- ERP connector and full onboarding: $3,300
- Delivery-round connector (Mapo, AntsRoute, TourSolver…): $1,650
- Complex ERP or EDI: $6,600
Much more than a hook-up: a 2-week audit of your flows, the connector to your ERP, the tuning of every message's tone and of the confidence threshold, the agent's learning on your real orders, WhatsApp Business set-up and the 30-day parallel pilot. Onboarding remains due if you stop at the end of the pilot.
See the onboarding detail in the Pilot section.
The detail is in your dashboard, exportable. Prices shown in US dollars at an indicative rate; invoices are issued in euros.
Example
Example: 1,000 orders a month
With delivery tracking: $540 + 1,000 × $1.35 = $1,890 excl. VAT per month. Without tracking: $540 + 1,000 × $1 = $1,540 excl. VAT per month. Rejected orders are not billed.
Parallel pilot
30 days alongside your current process. You compare, then you decide.
Onboarding is when Superba learns your house: your customers and their habits, your items and their nicknames, your way of answering. You are not buying a connector, you are installing an augmented order desk tuned for you.
Weeks 1 and 2
Audit and learning
A month of real orders reread with your order desk: channels, formats, customers, special cases, in-house abbreviations. Superba learns the matches between your customers' words and your items, and every correction by the order desk refines it.
Weeks 3 and 4
Hook-up and tone tuning
ERP connector, inbox copied in, WhatsApp Business. Every message Superba will send your customers is written in your tone, your phrases, your level of familiarity. The confidence threshold is set with you. First tests on real orders, without sending to the customer.
Days 1 to 30
In parallel
Superba prepares every order, your order desk keeps keying in as today and compares. Every customer message approved before sending.
Day 30
Review
Share of orders ready without correction, time saved, feedback from your customers. You go live or you stop, owing only the onboarding.
FAQ
Questions about pricing
You only owe the onboarding. The 12-month commitment starts at go-live.
No. Order rejected by your order desk, question left unanswered, blocked anomaly: $0.
No. The price depends only on the subscription and the orders processed, whatever the number of people using Superba.
Companies handling fewer than 200 orders a month. Below that, the time saved does not cover the base fee: run the calculation with your volumes.
3 to 5 orders are enough · results shown on a video call · no commitment